{"id":121723,"date":"2026-07-15T20:54:27","date_gmt":"2026-07-15T18:54:27","guid":{"rendered":"https:\/\/www.cfrcalatori.ro\/?page_id=121723"},"modified":"2026-07-15T20:54:27","modified_gmt":"2026-07-15T18:54:27","slug":"compensation-request","status":"publish","type":"page","link":"https:\/\/www.cfrcalatori.ro\/en\/compensation-request\/","title":{"rendered":"Compensation request"},"content":{"rendered":"<p>The deadline for submitting claims is 3 months from the date the journey was completed.<\/p>\n<p>For tickets\/reservations purchased from other foreign rail companies, the compensation claim should be submitted to those companies by using the common EU form, available on the <a href=\"https:\/\/transport.ec.europa.eu\/reimbursement-and-compensation-requests-form\">https:\/\/transport.ec.europa.eu\/reimbursement-and-compensation-requests-form<\/a> website<\/p>\n    <div class=\"cfrd-shell\" lang=\"en\">\r\n                              <form id=\"cfrd-claim-form\" class=\"cfrd-card cfrd-claim-form\" data-lang=\"en\" method=\"post\" action=\"\" enctype=\"multipart\/form-data\">\n        <input type=\"hidden\" id=\"cfrd_claim_nonce\" name=\"cfrd_claim_nonce\" value=\"d59cb88407\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/121723\" \/>        <input type=\"hidden\" name=\"cfrd_submit_claim\" value=\"1\"><input type=\"hidden\" name=\"cfrd_form_language\" value=\"en\">\n        <div class=\"cfrd-hp\" aria-hidden=\"true\"><label>Website <input type=\"text\" name=\"cfrd_website\" tabindex=\"-1\" autocomplete=\"off\"><\/label><\/div>\n\n        <section><h3>1. Journey details<\/h3>\n          <h4>Scheduled journey<\/h4><p class=\"cfrd-section-note\">According to the travel ticket\/reservation purchased from CFR C\u0103l\u0103tori<\/p>\n          <div class=\"cfrd-grid cfrd-grid-2\">\n            <p><label>Departure date *<\/label><input type=\"text\" inputmode=\"numeric\" name=\"cfrd_data_plecarii\" value=\"\" placeholder=\"dd.mm.yyyy\" pattern=\"\\d{2}\\.\\d{2}\\.\\d{4}\" maxlength=\"10\" required><\/p>\n            <p><label>Train number \/ category *<\/label><input type=\"text\" name=\"cfrd_numar_tren\" value=\"\" maxlength=\"80\" required><\/p>\n            <p><label>Departure station *<\/label><input type=\"text\" name=\"cfrd_statia_plecare\" value=\"\" maxlength=\"120\" required><\/p>\n            <p><label>Destination station *<\/label><input type=\"text\" name=\"cfrd_statia_destinatie\" value=\"\" maxlength=\"120\" required><\/p>\n            <p><label>Scheduled departure time *<\/label><input type=\"text\" inputmode=\"numeric\" name=\"cfrd_ora_plecare_prevazuta\" value=\"\" placeholder=\"hh:mm\" pattern=\"(?:[01]\\d|2[0-3]):[0-5]\\d\" maxlength=\"5\" required><\/p>\n            <p><label>Scheduled arrival time *<\/label><input type=\"text\" inputmode=\"numeric\" name=\"cfrd_ora_sosire_prevazuta\" value=\"\" placeholder=\"hh:mm\" pattern=\"(?:[01]\\d|2[0-3]):[0-5]\\d\" maxlength=\"5\" required><\/p>\n            <p><label>Travel ticket number \/ Reservation *<\/label><input type=\"text\" name=\"cfrd_numar_legitimatie\" value=\"\" maxlength=\"120\" required><\/p>\n            <p><label>Ticket price(s) *<\/label><input type=\"text\" name=\"cfrd_pret_bilet\" value=\"\" maxlength=\"150\" required><small>You may enter the amount in any required format.<\/small><\/p>\n          <\/div>\n          <h4>Actual journey<\/h4>\n          <div class=\"cfrd-grid cfrd-grid-2\">\n            <p><label>Actual arrival date *<\/label><input type=\"text\" inputmode=\"numeric\" name=\"cfrd_data_sosirii\" value=\"\" placeholder=\"dd.mm.yyyy\" pattern=\"\\d{2}\\.\\d{2}\\.\\d{4}\" maxlength=\"10\" required><\/p>\n            <p><label>Actual train number \/ category *<\/label><input type=\"text\" name=\"cfrd_tren_efectiv\" value=\"\" maxlength=\"80\" required><\/p>\n            <p><label>Actual departure time *<\/label><input type=\"text\" inputmode=\"numeric\" name=\"cfrd_ora_plecarii_efectiv\" value=\"\" placeholder=\"hh:mm\" pattern=\"(?:[01]\\d|2[0-3]):[0-5]\\d\" maxlength=\"5\" required><\/p>\n            <p><label>Actual arrival time at final destination *<\/label><input type=\"text\" inputmode=\"numeric\" name=\"cfrd_ora_sosirii_efectiv\" value=\"\" placeholder=\"hh:mm\" pattern=\"(?:[01]\\d|2[0-3]):[0-5]\\d\" maxlength=\"5\" required><\/p>\n            <p class=\"cfrd-span-2\"><label>Missed connection at<\/label><input type=\"text\" name=\"cfrd_legatura_pierduta\" value=\"\" maxlength=\"120\"><\/p>\n          <\/div>\n        <\/section>\n\n        <section><h3>2. Passenger personal details<\/h3><div class=\"cfrd-grid cfrd-grid-2\">\n          <p class=\"cfrd-span-2\"><label>Full name *<\/label><input type=\"text\" name=\"cfrd_nume_prenume\" value=\"\" maxlength=\"150\" autocomplete=\"name\" required><\/p>\n          <p><label>Street *<\/label><input type=\"text\" name=\"cfrd_strada\" value=\"\" maxlength=\"150\" required><\/p>\n          <p><label>Number *<\/label><input type=\"text\" name=\"cfrd_numar_strada\" value=\"\" maxlength=\"30\" required><\/p>\n          <p><label>City \/ county *<\/label><input type=\"text\" name=\"cfrd_localitate_judet\" value=\"\" maxlength=\"150\" required><\/p>\n          <p><label>Postal code *<\/label><input type=\"text\" name=\"cfrd_cod_postal\" value=\"\" maxlength=\"20\" required><\/p>\n          <p class=\"cfrd-span-2\"><label>Country *<\/label><input type=\"text\" name=\"cfrd_tara\" value=\"\" maxlength=\"80\" required><\/p>\n          <p><label>Email address *<\/label><input type=\"email\" name=\"cfrd_email\" value=\"\" maxlength=\"190\" autocomplete=\"email\" required><\/p>\n          <p><label>Confirm email address *<\/label><input type=\"email\" name=\"cfrd_email_confirm\" value=\"\" maxlength=\"190\" autocomplete=\"email\" required><\/p>\n          <p class=\"cfrd-span-2\"><label>Telephone number *<\/label><input type=\"tel\" name=\"cfrd_telefon\" value=\"\" maxlength=\"30\" required><\/p>\n        <\/div><\/section>\n\n        <section><h3>3. Form of compensation<\/h3>\n          <fieldset class=\"cfrd-choice\"><legend>Form of compensation (select one option) *<\/legend>\n            <label><input type=\"radio\" name=\"cfrd_forma_plata\" value=\"voucher\"  checked='checked' required> Voucher<\/label>\n            <label><input type=\"radio\" name=\"cfrd_forma_plata\" value=\"bani\" > Money<\/label>\n          <\/fieldset>\n          <div id=\"cfrd-money-details\" hidden>\n            <h4>Payment details<\/h4>\n            <fieldset class=\"cfrd-choice\"><legend>How would you like to receive the monetary compensation? *<\/legend>\n              <label><input type=\"radio\" name=\"cfrd_modalitate_plata\" value=\"cont_bancar\" > To a bank account<\/label>\n              <label><input type=\"radio\" name=\"cfrd_modalitate_plata\" value=\"card\" > To the bank card used for payment<\/label>\n            <\/fieldset>\n            <p id=\"cfrd-card-help\" class=\"cfrd-payment-note\" hidden>I request payment to the bank card; the compensation will be transferred to the account used for the original payment.<\/p>\n            <div id=\"cfrd-bank-details\" class=\"cfrd-grid cfrd-grid-2\" hidden>\n              <p class=\"cfrd-span-2 cfrd-payment-note\">I request payment to a bank account.<\/p>\n              <p><label>IBAN *<\/label><input type=\"text\" name=\"cfrd_iban\" value=\"\" maxlength=\"34\"><\/p>\n              <p><label>SWIFT\/BIC<\/label><input type=\"text\" name=\"cfrd_swift_bic\" value=\"\" maxlength=\"20\"><\/p>\n              <p><label>Bank *<\/label><input type=\"text\" name=\"cfrd_banca\" value=\"\" maxlength=\"100\"><\/p>\n              <p><label>Currency *<\/label><input type=\"text\" name=\"cfrd_moneda\" value=\"\" maxlength=\"10\"><\/p>\n              <p class=\"cfrd-span-2\"><label>Account holder *<\/label><input type=\"text\" name=\"cfrd_titular_cont\" value=\"\" maxlength=\"150\"><\/p>\n            <\/div>\n          <\/div>\n        <\/section>\n\n        <section><h3>4. Additional information<\/h3><p><label for=\"cfrd_informatii_suplimentare\">Information concerning your travel ticket \/ journey<\/label>\n          <textarea id=\"cfrd_informatii_suplimentare\" name=\"cfrd_informatii_suplimentare\" rows=\"8\" maxlength=\"2500\"><\/textarea>\n          <small><span id=\"cfrd-char-count\">0<\/span> \/ 2,500 characters<\/small><\/p><\/section>\n\n        <section><h3>5. Relevant documents<\/h3><p>Attach travel tickets, reservations, confirmation of the delay and, where applicable, documents supporting additional costs.<\/p>\n          <div id=\"cfrd-upload-zone\" class=\"cfrd-upload-zone\" tabindex=\"0\" role=\"button\" aria-controls=\"cfrd_documente\">\n            <input type=\"file\" id=\"cfrd_documente\" name=\"cfrd_documente[]\" accept=\".pdf,.jpg,.jpeg,.png,application\/pdf,image\/jpeg,image\/png\" multiple required>\n            <span class=\"cfrd-upload-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" focusable=\"false\"><path d=\"M12 15V3m0 0L7.5 7.5M12 3l4.5 4.5M5 14.5v4A2.5 2.5 0 0 0 7.5 21h9a2.5 2.5 0 0 0 2.5-2.5v-4\"\/><\/svg><\/span><strong>Drop files here<\/strong>\n            <span>or click to select them<\/span><small>You may add one or more files, including through successive selections.<\/small>\n          <\/div>\n          <div id=\"cfrd-file-errors\" class=\"cfrd-file-errors\" role=\"alert\" hidden><\/div><ul id=\"cfrd-file-list\" class=\"cfrd-file-list\" aria-live=\"polite\"><\/ul>\n          <div class=\"cfrd-upload-summary\"><span>Maximum 5 files, 8 MB each<\/span><strong id=\"cfrd-total-size\">0 MB \/ 17 MB<\/strong><\/div>\n          <small>Files are stored securely and are accessible only to authorised personnel.<\/small>\n        <\/section>\n        <section><h3>6. Confirmation<\/h3>\n          <label class=\"cfrd-declaration\"><input type=\"checkbox\" name=\"cfrd_declaratie\" value=\"1\"  required> I declare that all information provided in this form is true and accurate.<\/label>\n          <div class=\"cfrd-privacy\"><strong>Data protection<\/strong><p>Personal data is collected and processed for the purpose of awarding compensation for delays under the conditions established by SNTFC CFR C\u0103l\u0103tori. <strong><em>Legal basis: the legitimate interest of SNTFC \u201cCFR C\u0103l\u0103tori\u201d-S.A., pursuant to Article 6(1)(f) of EU Regulation 679\/2016.<\/em><\/strong><\/p><\/div>\n        <\/section>\n\n        <div class=\"cf-turnstile cfrd-turnstile\" data-sitekey=\"0x4AAAAAAD2ZETNOtnwp4Ijn\" data-action=\"cfrd_claim\" data-theme=\"light\" data-language=\"en\" data-appearance=\"always\" data-size=\"flexible\" data-retry=\"auto\" data-refresh-expired=\"auto\"><\/div>\n        \n        <label class=\"cfrd-declaration cfrd-email-confirmation\"><input id=\"cfrd-confirm-email-notice\" type=\"checkbox\" name=\"cfrd_confirmare_email\" value=\"1\"  required> The claim will be submitted only after the email address has been confirmed.<\/label>\n                <button class=\"cfrd-submit\" type=\"submit\" >Submit claim<\/button>\n      <\/form>    <\/div>\n    \n<p><strong>Useful information <\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>1.Compensation for delay from the carrier:<\/p>\n<ul>\n<li>\u00a0for arrivals between 60 and 119 minutes late at the final destination;<\/li>\n<li>for arrivals at the final destination of at least 120 minutes late;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li>The compensation for the ticket price is paid within one month from the submission of the compensation request.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li>CFR C\u0103l\u0103tori is not liable to pay compensation if it can prove that the delay, missed connection or cancellation, was directly caused by or is indissolubly linked to:<\/li>\n<\/ol>\n<ul>\n<li>extraordinary circumstances independent of the railway operation, such as extreme weather conditions, major natural disasters or major public health crisis, which the railway undertaking, despite taking the measures required by specific circumstances of the case, could not avoid or whose consequences could not be prevented;<\/li>\n<li>passenger\u2019s fault;<\/li>\n<\/ul>\n<p>or<\/p>\n<ul>\n<li>the behavior of a third party, which the railway undertaking, despite taking the measures required by the specific circumstances, could not avoid or whose consequences could not be prevented, such as the presence of people on the tracks, cable theft, on-board emergencies, law enforcement operations, acts of sabotage or terrorism.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The deadline for submitting claims is 3 months from the date the journey was completed. For tickets\/reservations purchased from other foreign rail companies, the compensation claim should be submitted to those companies by using the common EU form, available on the https:\/\/transport.ec.europa.eu\/reimbursement-and-compensation-requests-form website Useful information &nbsp; 1.Compensation for delay from the carrier: \u00a0for arrivals between 60 and 119 minutes late at the final destination; for arrivals at the final destination of at least 120 minutes late; &nbsp; The compensation for the ticket price is paid within one month from the submission of the compensation request. &nbsp; CFR C\u0103l\u0103tori is not liable to pay compensation if it can prove that the delay, missed connection or cancellation, was directly caused by or is indissolubly linked to: extraordinary&#8230;<\/p>\n","protected":false},"author":75,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-121723","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Compensation request - CFR Calatori<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cfrcalatori.ro\/en\/compensation-request\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Compensation request - CFR Calatori\" \/>\n<meta property=\"og:description\" content=\"The deadline for submitting claims is 3 months from the date the journey was completed. For tickets\/reservations purchased from other foreign rail companies, the compensation claim should be submitted to those companies by using the common EU form, available on the https:\/\/transport.ec.europa.eu\/reimbursement-and-compensation-requests-form website Useful information &nbsp; 1.Compensation for delay from the carrier: \u00a0for arrivals between 60 and 119 minutes late at the final destination; for arrivals at the final destination of at least 120 minutes late; &nbsp; The compensation for the ticket price is paid within one month from the submission of the compensation request. &nbsp; CFR C\u0103l\u0103tori is not liable to pay compensation if it can prove that the delay, missed connection or cancellation, was directly caused by or is indissolubly linked to: extraordinary...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cfrcalatori.ro\/en\/compensation-request\/\" \/>\n<meta property=\"og:site_name\" content=\"CFR Calatori\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cfrcalatori.ro\/en\/compensation-request\/\",\"url\":\"https:\/\/www.cfrcalatori.ro\/en\/compensation-request\/\",\"name\":\"Compensation request - CFR Calatori\",\"isPartOf\":{\"@id\":\"https:\/\/www.cfrcalatori.ro\/en\/#website\"},\"datePublished\":\"2026-07-15T18:54:27+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.cfrcalatori.ro\/en\/compensation-request\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cfrcalatori.ro\/en\/compensation-request\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cfrcalatori.ro\/en\/compensation-request\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.cfrcalatori.ro\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Compensation request\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.cfrcalatori.ro\/en\/#website\",\"url\":\"https:\/\/www.cfrcalatori.ro\/en\/\",\"name\":\"CFR Calatori\",\"description\":\"CFRCalatori.ro\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.cfrcalatori.ro\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Compensation request - CFR Calatori","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cfrcalatori.ro\/en\/compensation-request\/","og_locale":"en_US","og_type":"article","og_title":"Compensation request - CFR Calatori","og_description":"The deadline for submitting claims is 3 months from the date the journey was completed. 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