General conditions

The deadline by which you can buy tickets, as compared to the departure time of the train, is set based on the location from where these are purchased, as follows:

  • 3 – 5 minutes before the train departure from the railway station for day coaches and before closing the sale in the system for sleeping/berth coach, when purchasing the tickets from the departure stations;
  • a certain set timeframe (which cannot be less than that referred to in the previous paragraph), depending on the location of the CFR travel agency as related to the departure station, when purchasing the tickets from the CFR travel agencies;
  • 24 hours before the train’s departure from the boarding railway station, when purchasing tickets via automatic vending machines of the authorized distributors;
  • 12 hours before the train’s departure from the boarding railway station, when purchasing tickets online;
  • the sleeping/berth cars close for sales in the system 60 minutes before departure of the train from the departure railway station of sleeping/berth coach.

The maximum deadlines for selling the tickets in advance set out at points A, B, C and H may change at any time if operating conditions require it. The modification can be done for all passenger trains or specifically only for certain trains.

Changing of maximum deadlines for selling in advance will be brought to the travelers’ knowledge with at least 2 calendar days before the change is in effect, both through messages displayed on the ”CFR Călători” official website and via posters placed at all ticket issuing points.

In case of force majeure, the modification of the maximum deadlines for selling in advance can be made without prior notice, with a notification posted on the official website of “CFR Călători”.

For the electronically issued tickets, when requesting travel by successive trains (up to 4 trains) a single ticket is issued, with annex tickets (for all the trains along the route) provided that the departure time of the last chosen connection train is within a maximum range of 48 hours since the departure time from the departure station (the initial boarding passenger station). The minimum interval between the arrival time of a train and the departure time of the next connection train cannot be less than 5 minutes and cannot exceed 23 hours and 59 minutes. If travelling is requested for trains that do not fall under the above conditions (travelling made by more than 4 trains or the departure time of a train on the routewith more than 48 hours calculated since the departure time from the departure railway station, or the interval between 2 successive trains being more than 23 hours and 59 minutes) the route made by these trains will not be considered as a single journey, case in which different tickets will be issued.

Warning!
When purchasing the tickets, you have the obligation of checking whether they correspond to your request. Any complaint is to be addressed immediately to the chief of the passenger railway station, to the chief of the CFR travel agency or to their replacing persons, otherwise complaints about discrepancies between your request and the travel details printed on the ticket shall not be allowed.

a) by electronic issuing, for travelling in domestic traffic in advance up to a maximum of 30 days, including the return trip, or in advance up to a maximum of 60 days in organized groups of at least 30 people, and for travelling in international traffic with anticipation of up to a maximum of 90 days. When setting the anticipation time limit both the current day and the train’s day of departure are taken into account;

b)  by manual issuing(on printed forms), for railway stations that do not have electronic issuing, in advance with a maximum of 10 days (including the train’s day of departure). For trains with reservation regime, the advance sale will be made only between 7.30-18.30, seat reservation being obtained by phone order.

On www.cfrcalatori.ro, for all trains running in domestic traffic with reservation regime (InterRegio, Regio Expres and some Regio trains on certain routes, for which there is the “Buy” button), with online payment.

Benefits:

  • Availability: 7 days out of 7,
  • Tickets are purchased directly from the website and presenting yourself to the CFR Călători sale points is not necessary,
  • Travel data will be sent by email and will be available anytime on the user’s own profile.
  • More details on conditions regarding the usage conditions of the “online CFR tickets” service as a regular user can be found by clicking here.
  • In order for a travel agency to become an “authorized distributor” of the “online CFR tickets” service, it needs to fulfill certain conditions and to take the necessary steps in this regard. In order to view the conditions that must be met, steps required to be followed in order to become an “authorized distributor” of the “online CFR tickets” service and an extract from the standard model contract that is to be concluded by the concerned company with CFR Călători, click here.

 Terms of use:
A commission shall be granted to the authorized distributors depending on the income volume achieved by selling online CFR tickets.
For the travel agencies, using the “online CFR tickets” for purchasing CFR tickets for their own customers does not involve additional costs, because:

  • The human operators involved in the activity do not require special training;
  • It can be used from any PC connected to the internet;
  • The tickets can be printed at any printer, purchasing special tickets or specialized equipment not being necessary;
  • CFR Călători reserves the right to modify at any time the number of the trains, the types of coaches and the fare offers made available for online sale;

The possibility for online modification of the tickets purchased from the site

In order to support the passengers purchasing tickets directly from the www.cfrcalatori.ro site, the online sales platform now allows changing the already purchased tickets by using the “Modify travel data” function.

The new function allows changing the date and the hour of the travel, the train category, the reservation class as well as the route, given that the departure and arrival stations, the number of passengers, the passenger category and their names from the original ticket remain unchanged.

Changing a purchased ticket can be done only one time, with the payment of the fare differences calculated according to the in-force regulation, with at least 12 hours before the initial train’s departure, for trains which travel in the available interval for purchasing an online ticket (respectively for 30 days in advance and for trains departing from the boarding station 6 hours before the tine of request in the system, at the latest).

After operating the modification, with payment of the eventual fare differences, the initial ticket is no longer valid and a new ticket will be issued for the passenger, which will be sent on the email address in .pdf format.

FROM THE AUTOMATIC VENDING MACHINES BELONGING TO CFR CĂLĂTORI, in advance up to maximum 30 days, including for the return journey. The tickets obtained from these automatic vending machines, have the same regime as the ones obtained from any sale point of the railway station;

Railway stations where CFR automatic vending machines can be found:

Bucharest North, Constanţa, Ploieşti Sud, Predeal, Braşov, Cluj, Timişoara, Iaşi, Craiova, Oradea, Miercurea-Ciuc, Galați, Brăila, Buzău, Bacău, Suceava, Sibiu, Bușteni, Sinaia, Câmpina, Sighișoara, Alba Iulia, Satu Mare, Baia Mare, Pitești, Arad, Bucharest Basarab.

How to use:

The automatic vending machines (ATM) are easy to use via a touch-screen, and they have a credit card reader (POS) included for paying the tickets. They are equipped with the required modules and applications for issuing tickets and seat reservation and offer a wide range of services:

  • Inform the passenger about the timetable (departure and arrival times of the trains)
  • Ticket selling
  • Paying by card of the tickets purchased with printing the associated receipt for the banking transaction

The passengers can buy the tickets in a very short time, following a simple procedure: choosing the travel dates, the route, the train type and the seat reservation, without having to go to the issuing point in the railway stations or to the travel agencies.

Which tickets can you buy?

From these distribution systems you can buy full price CFR tickets, tickets for children, pupils on the basis of a discount card, return tickets for all reservation classes, including sleeping and berth cars, and the mini-group offer for 2-5 persons for day coaches.

Now, the weekly and monthly travel passes can also be purchased from the automatic ticket vending machines, which can be found at the larger railway stations.

The passes can be purchased in any day of the month, at any hour, with up to 30 days in advance of the beginning of their validity period, for any type of train, departing from anywhere in the country.

Important!

The automatic vending machines print a ticket for every passenger. If not all the tickets are printed or for other problems, the passengers are kindly asked to report them to the commercial staff of the respective unit.

FROM THE TRAIN STAFF which serves CFR Călători trains, as follows:

1. at the tariff without extra payment – the transportation rate for which the tickets are released, set out in paragraphs a and b (paragraph A. FROM THE TICKET OFFICES OF RAILWAY STATIONS OR FROM THE RAIL TRAVEL AGENCIES),when the passengers board on the train from the stopping points of the trains where there is no possibility of buying the travel cards from authorized staff or automatic vending machines or the passengers board on the train from the stopping points served by authorized staff (distributor authorized by the CFR Călători, post office, etc.) which has no issuing office at the stopping point, provided that, immediately after boarding the train they request to buy a ticket, otherwise the onboard fare is applied in the train. The train staff also issues tickets to the tariff without extra payment in the following situations:

  • in case of discontinuation of the ticket sale for a limited period (when the railway cashier, ticket seller is on vacation, medical leave, etc.),
  • when the passenger presents a ticket issued on board the train to the tariff without extra payment or on board fare in the train/a ticket issued by an authorized distributor or from a station master, valid for a train which has arrived in the boarding railway station for the new train within a period of up to 15 minutes (arrival time according to schedule or due to the delay of the first train), in this case, to the special mentions on the ticket issued on board the train there shall be recorded the ticket number valid on the previous train.

2. on-board fare in the train, if, for whatever reason, the passenger has not purchased tickets under the conditions shown in paragraphs a and b (paragraph A. FROM THE TICKET OFFICES OF CF RAILWAY STATIONS OR CF TRAVEL AGENCIES), except for cases provided at paragraph D.1. The on-board fare is higher than the tariff without extra payment;

The train staff shall not issue travel cards from the CFR Călători travel offers.

FROM THE ATTENDANT OF THE SLEEPING/BERTH CAR, after the sales of seats for sleeping/berth car have closed (respectively with maximum 60 minutes before the train departs from the departure station), to a tariff without extra payment – same price like the one from the ticket offices with manual issuing, in the limit of the vacant seats in the car’s diagram, only for the routes of the respective sleeping/berth car;

Sleeping car and berth car seats purchased and unoccupied by the ticket holder within 1 hour from the train departure from the boarding station (written on the ticket), shall be considered unoccupied and will be sold by the sleeping car attendant.

In the stopping points – railway stations, flag stops, commercial stops – not served by the authorized agents, tickets shall be issued for the routes that are more travelled – distances of up to 160 km, but only for a single train (departing from the respective station) following that, if necessary, for long trips to continue purchasing tickets from one of the railway stations on the way.

In case of direct trains, servicing travel routes longer than 160 km, for passengers who are boarding the train from the stopping points served by the authorized agents, the train staff shall issue tickets to the tariff without extra payment, in accordance with theparagraph D.1.

For passengers who are boarding the train from the stopping points served by the authorized agents and benefit of a free journey by rail, the free travel tickets will be marked/issued by the train staff, in compliance with the in force regulation.

FROM TRAVEL AGENCIES OR OTHER TRADE COMPANIES ACCREDITED “authorized distributors” and which issue “online CFR tickets”.
      Condition fiind here.

Tickets are sold FROM THE AUTOMATIC VENDING MACHINES OF THE AUTHORIZED DISTRIBUTORS for and on behalf of CFR Călători, up to a maximum of 30 days in advance, including for the return journey, tickets named “CFR – ATM tickets”.

Zebra Pay – CFR Calatori ticket distributor through its’ own vending machines

Passengers may purchase train tickets from over 700 electronic ZebraPay terminals, with an additional discount of 5%.

Where are they located?

The ZebraPay terminals are located at the maximum traffic concentration points from 90 cities, among which: Bucharest, Iaşi, Constanţa, Brăila, Galaţi, Bacău, Focşani, Piatra Neamţ, Ploieşti, Buzău, Târgovişte, Târgu Jiu, Cluj Napoca, Timişoara etc. Thus, passengers will be able to purchase tickets from the terminals of the major retails/commercial spaces, neighborhood shops with expanded or non-stop program, markets, gas stations, but also from the private/state-public universities and university campuses. In order to find the locations, click here

5% discount

A 5% discount is granted to the final amount, after other possible discounts granted by CFR Călători have been applied (10% for round trip ticket, 10- 25% for buying in advance, 10-20%fidelity for the journey with several trains).

What kind of tickets can be purchased?

From the Zebra Pay terminals only tickets for trains with mandatory or optional seat reservation (IR, Regio Expres) in domestic traffic can be bought, namely:

–  simple tickets for adult, child, pupil and student (ticket holder, no coupons)

–  optional round trip tickets for adult and child

How to use:

ZebraPay terminals have touchscreen technology and are easy to use. Passengers only need to select the travel dates, the route, type of the train and the reservation class: 1-st and 2-nd class day car, berth car, sleeping car with 2 beds per cabin, sleeping car with single bed per cabin.

Important!

The ticket is nominal and the payment can be made either by cash or by Zebra Pay cards, at least 24 hours before the traveling starting hour.

The ticket does not allow changing of travel dates (anticipation, delay or interruption of the trip); renouncing to the travel shall be made by a request to the railway station;

For more information here.