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Journey information

Useful information / normative documents necessary for a journey in Europe:

Convention concernig International Carriage by Rail, COTIF Download
Uniform Rules concerning the Contract of International Carriage of Passengers by Rail, CIV – Appendix A to the Convention COTIF Download
Regulation (EC) No. 2021/782 of the European Parliament and of the Council on railway passengers` rights and obligations Download
General Conditions of Carriage in International  Transport, Edition 10 december 2023 Download
Special Conditions of International Carriage (SCIC) for Journeys using Non Integrated Reservation Tickets (NRT) Valid from 10th December 2023 Download
General information about refunds:
Useful information on refund of tickets and booking titles in international traffic Download
Request for refund in international traffic form Download
General information on passenger compensation in case of international train travel delay:

In Romania, the exemptions applicable to Regulation (EU) no. 2021/782 are regulated by HG no. 527/2023.

Claim`s form of delay Download

The institution responsible for the application and supervision of compliance with Regulation (EU) 2021/782 is the Romanian Railway Safety Authority – ASFR.
Address: Calea Griviței no. 393, sector 1, Bucharest, Romania.
E-mail address for passenger complaints:
Click on the link for information on Rail Passenger Rights.

Important to know!
Tips and tips for a successful trip Download
Bicycle transport in international traffic Download
Animal transport in international traffic Download
Buying international tickets can be done with a maximum of 3 months

through the sales channels of CFR Călători:

CFR Călători railway stations and travel agencies opened to international traffic Download
You want to travel abroad?

Since July, 19th, 2013 crossing the border is allowed by cumulative accomplishment of the legal conditions of the travel document (ID/passport) validity as follows:

  • to be valid for a period of at least three months from the expected date of departure from the member states territory
  • to be issued in the last10 years.

Fore more information visit the websites and

Travel alerts – Europe – COVID-19
Travel tips Read more …
About payment!

For  displayed tariffs in  euro, payments are made only in LEI – at the exchange rate of Transilvania Bank – on the date of purchase of the travel card.