The deadline for submitting claims is 3 months from the date the journey was completed.
For tickets/reservations purchased from other foreign rail companies, the compensation claim should be submitted to those companies by using the common EU form, available on the https://transport.ec.europa.eu/reimbursement-and-compensation-requests-form website
Useful information
1.Compensation for delay from the carrier:
- for arrivals between 60 and 119 minutes late at the final destination;
- for arrivals at the final destination of at least 120 minutes late;
- The compensation for the ticket price is paid within one month from the submission of the compensation request.
- CFR Călători is not liable to pay compensation if it can prove that the delay, missed connection or cancellation, was directly caused by or is indissolubly linked to:
- extraordinary circumstances independent of the railway operation, such as extreme weather conditions, major natural disasters or major public health crisis, which the railway undertaking, despite taking the measures required by specific circumstances of the case, could not avoid or whose consequences could not be prevented;
- passenger’s fault;
or
- the behavior of a third party, which the railway undertaking, despite taking the measures required by the specific circumstances, could not avoid or whose consequences could not be prevented, such as the presence of people on the tracks, cable theft, on-board emergencies, law enforcement operations, acts of sabotage or terrorism.
